Customer Reviews

BEWARE when getting work done here. $505.40 labor was charged for less than an hour of actual work. They charge based on their “repair estimate book”. I guess we have differing opinions on the word “Estimate”. Service manager gave some hee-haw story about “sometimes it goes in our favor, and sometimes it goes in your favor, this time it just happened to go in ours”. He also said that ALL companies charge based on repair estimate books and not actual repair times. No doubt this is like a casino where the customer is on the losing side WAY more than the house. Kudos to the technician for getting the job completed under the estimate. Hopefully, the technician gets to pocket all the extra cash I was swindled out of but pretty sure the company will be the ones making off with the bounty. Had all my service done here since moving to this area, even purchased tires here. I may not bring a bunch of revenue to this business but it looks like that little will be going somewhere else. In reply to (Owner), before leaving original review I did have quite a long conversation with Keith regarding this issue, feel free to check the phone records. Don’t really feel another conversation with him will change either of our positions.

I will never go here again and so glad I didn’t go thru with buyer there. The rudest and most unorganized I have ever seen a dealership. Not only was I lied to and give the run around and ignored. Then when I called them out they try to shame me and say it’s because the couldn’t get me qualified. But another dealership had me approved and got everything I demanded in 20 mins. Funny huh. What’s the commission on zero? That’s how many stars I give these morons.

I would not used cogswell for any vehicle repair. They do not know how to schedule vehicles and gave me the run around and had my truck for two weeks and never touched it and told me it would go on the rack in two days and never did.

Horrible service! Didn’t even contact us! Just ghosted us! Can’t even answer the phone! Maybe if they would get off there little golf carts they could get some work done. Oh and by the way I moved and got a brand new jeep somewhere else ahahaha!

One of the worst dealerships in the State. I was flat out lied to and told to come on in and they would give me 6 to 6500 for my truck. I load my family up and drive the 45 minutes for them to say yeah we will give you 3k. LMAO Seriously how the hell did I lose 3 thousand dollars in value in 45 mins. I have the phone recording where the Madison lady at the dealer telling me they could definitely so the 6 to 6500 if anyone wants to hear it. I will be letting everyone I know to take their business elsewhere and reporting them to the Arkansas State Police Division of Automotive Dealers, BBB, and Arkansas Attorney General's Office.

My truck was dropped from their lift. Body damage was satisfactorily repaired, but was charged more than $500 to repair new mechanical problem that cropped up.

Ripped me off coming and going.

Not the best experience....Cogswell had Mustang Mach E's listed with $7000 off sticker which sounded very healthy plus another program (#11044) showing a further $3000 off which sounded awesome. I contacted them for availability and to confirm the website numbers. Car I wanted was available. As I wanted a lease, my own investigations found #11044 isn't actually available but Mach-E RCL Customer Cash (#50006) for $1000 is. So $8000 off MSRP seemed acceptable to me. Instead of being upfront with me, I got given a story about they are not good at leases & could I give them a couple days to sort it out and then was told the car not being ready as it needed a sensor.... and not being able to do a deal until the car is ready. Something smells. In the meantime they adjusted the website to reflect the $7000 discount to $4000 but kept the #11044 rebate in effect which I don't qualify for - just the #50006 for $1000. Instead of being upfront and telling me what the deal could be, I got the runaround.

If you would like to be told that a car is being held for you, and it won’t be, come here! I love watching my credit score be dropped by someone looking to put in a credit app. An embarrassment to the valley.

It was the worse car buying experience I have ever had

My wife took her Lincoln Nautilus in for The Works Service. The tires were not rotated, they told my wife the tires need replaced immediately - not true - tread depth is 6/32 not 3/32 they indicated. Car was not vacuumed per a Lincoln Owners complimentary service. However, the young man I spoke with in person at the service desk discounted the cost of the service.

I was very unhappy with customer service I received. They told me they service the vehicle and didn’t. I wouldn’t buy a dog from this dealership…I paid cash for vehicle and dealership got lien on vehicle.. They aren’t good taking care of there customers

"Nepotism beats cash at Cogswell" This should be the slogan. Found a car online and called in on a Monday. I was told the sale was pending, okay, no big deal. I check in everyday through Friday and still, sale is pending. I called in Monday, one week later, and was told my rep was off work, but the sale was still pending to the relative of the finance manager. I have cash in hand for the entire purchase. I called the General Manager to ask if she could "dislodge the log jam". After multiple calls, and NO return calls back, I called the GM Sales director. He assured me, on Tuesday - 8 days later, he would look into it and call me back. He never called back, but my regular rep was back on Wednesday and she called to tell me the car was no longer in inventory. This is certainly not the way to do business when you have customers with cash in hand wanting to buy your inventory. I understand not getting the car I needed, just don't string people out for over a week wasting their time.

Took our 2016 Ford Explorer for a grill shutter repair. The staff is great but we paid 200% over cost for the part and over $500 in labor. The fact that we were charged $700 for a $300 part was appalling. We would’ve bought the part ourselves and taken it elsewhere but were tied to a dealership because it’d need programmed afterward. That much of a markup is absurd. You’d be better off going to Magie.