Came in for a standard oil change and tire rotation. The remodeled facility is a nice upgrade and easy to navigate. Everything was as usual except that it took ~2 hours where it usually takes ~1 hour to complete. That said - I arrived at ~1045 and left at ~1245 so it was during the lunch hour.

Fast and easy

Large selection of newer used vehicles. Love the Santa Fe limited, I believe it is the safest vehicle I have ever driven. I am a satisfied customer.

New in town and wanted to make sure I got quality service for my F150. I was not disappointed at Cogswell

Quick in and out service and friendly,knowledgeable employees.

They we unable to fix my problem because it didn’t show a code. They were very helpful.

A+

Above and beyond on all aspects of buying a vehicle,very friendly,respectful and very clean environment. Honest people.

Absolutely best car buying experience highly recommend!!

All the Staff is friendly and helpful, lots of vehicles to choose from new or used. Don't waste your time going to dealers in Little Rock they have as good a deal you can get even compared to Little Rock and you can’t beat the home town service! Thanks again Richard Roberts and Keith Oels for all you do to keep me happy!

Always friendly

Always helpful. My wife thought the batteries were dead in her Chrysler Pacifica because it wouldn't start. Cogswell is not a Chrysler dealer but said they would check batteries, which turned out to be fine. They didn't charge anything for the time they had it in the shop. Fantastic service, which I already knew about because they have always done the service on my truck.

Amazing crew to work with!

Awesome great service I would give more starts if I could!!!

Customer service is not dead…. At least not at Cogswell motors, I purchased a used vehicle from them that had a few issues after the purchase, things that they couldn’t have predicted. I called them and spoke with my sales person Jacob and they arranged everything, when they were not obligated to do anything. I live an hour and a half from this dealer and they arranged pickup and repair no questions asked. They now have a customer for life. I will make the drive to Russellville for any all all of my ford purchases both vehicles and parts. Plus they offer tires 10 bucks above cost. Thank you for being an honest up front dealer.

Dakota our salesperson was very helpful and courteous. No one was pushy or standing on top of us making suggestions let us look at vehicles at our own pace. Made sure to get me the lowest payment available and ordered accessories for my vehicle. Overall would highly recommend Cogswell motors and ask for Dakota.

Efficient and very responsive. The service team is always friendly and very helpful. I feel safe on the road thanks to the team at Cogswell Motors!

Enjoyed working with Robert Phillpott who got us in a beautiful F150! Thank you Robert, we look forward to dealing with you in the future!

Everything is great about Cogswell Motors the customer service and the repairs. I travel for my work and I would not purchase a vehicle anywhere else. I only use others shops or quick lanes when I can’t make it home to Cogswell. In my travels and experience with other locations I would say that Cogswell is the best and they treat us right.

Excellent customer service! While servicing my car they have dropped me off for other appts and picked me up after.. They even synced my phone to the car for me. Friendly, courteous, nice waiting area with TV, coffee and water.

Excellent customer service. Quick recall work and oil change. Lisa in the service department and our salesperson, Dalton Adams are top notch!

Excellent service - clean and very quick service.

Excellent service, attention to detail! Really went above and beyond to provide best service possible Steve Gist is the most polite, and professional salesman we've ever dealt with 👍👍

Fast, friendly, and willing to work around my schedule. Fine job folks, fine job!

Faster than I expected. Service associate was courteous and precise, he kept me updated on the job's progress. Thank you all!

Going in for an routine inspection, recall notice and AC fix, staff was friendly and courteous and got my rig right in and got it back going in no time. Lisa K. was my go to for everything and she kept me in the loop with my vehicles issues with phone calls and instant messages, even went the extra mile and helped me with my cars extended warranty which was much appreciated!

Good fast service, thanks for the good work.

Got me in quickly very professional

Great customer service.

Great Overall experience! I would highly recommend Richard Roberts and the Cogswell Motors Team!!

Great people. Sales team guy Sage was great, he waited more than an hour after closing for me to drive there to look at vehicle?! Finance guy Mr. Medlock is the reason for 5 stars. It would be a pleasure to purchase vehicles here in the future. Thanks Cogswell!

Great work

Had a squirrel eat our wiring harness and Russellville Cogswell was awesome at getting it towed there and fixed in a very timely manner.

Had a very easy time finding a vehicle and working with Sage at Cogswell Motors. He was very responsive and very helpful throughout the process. They are also a great place to get service down. Fast, efficient and friendly.

Had issues with coolant light coming on, no one able to find the issue Cogswell Motors checked my car, found the issue and was able to repair in a reasonable length of time.

Had my vehicle in for service. Went to pick it up after repairs and ended up buying a new truck for my husband. The service dept called a few days later to make sure I was happy with my repairs. They are the bomb and are really customer oriented.

I can't say enough great things about how great Dalton Adams was in helping me find the perfect new SUV...my new 2022 Limited Edition Explorer. He listened to what I was looking for and made an appointment for me to come in and look at a few vehicles and test drive. The very first one he showed me was everything I was looking for which showed me he listened to everything I told him I was looking for...the perfect new vehicle for me. He explained everything to me and said call if I had any questions. Chad Cain was my finance manager and did a great job on getting me in and signing papers as he was aware of my time schedule. The only downside to my visit to the dealership through the entire process was the fact that I felt like Derek Medlock was very unprofessional. While I'm sure he is a valued employee and polite....He was located in the office next to where myself and my daughter were sitting and he was very loud and unprofessional in speaking about a fellow employee and a deal he was supposed to be closing during the same time Mr. Cain was closing my deal. I should not have been able to hear any of his loud, negative and rude remarks. He needs to be mindful when he chooses to act in an unprofessional manner and who is within a listening ear. Everyone else from Dalton, to Doug Via, to other salesmen I was introduced to were very polite. Great Job Cogswell Team! Especially Dalton Adams!

I just want to let everyone know if you’re thinking of purchasing a vehicle, please take look at Cogswell Ford! I ordered a Maverick and had excellent customer service! Nowadays, when there’s no customer service you will find it in Cogswell Ford ! No high pressure sales! From day one, Cogswell Ford kept the price as agreed upon when my Maverick finally came in!

I recently bought my new car from Cogswell Motors and am so impressed with their level of service. My salesman, Ricky Hewitt, was the most pleasant and upbeat kind of fella that absolutely made the whole buying experience a great one. I am very pleased with my experience and will definitely be going back!!

I was looking for something that would fit 6 people comfortably and tow a 9000lb camper. Of course the ford expedition is the only way to go to check all of those boxes. Unfortunately, there just isn't much on the market and to get the extra 2000lbs of towing, the heavy duty tow package had to be added. So I went online to the ford website and completely customized my expedition. Then, ordered from Jacob Reddell at Cogswell motors. I was expecting it to take about 4 months and it only took 2! Jacob checked all of the incentives and rebates and made sure I got the best deal, even on my custom order.

Jacob / salesman worked with us. He was very helpful and not pushy. Like working with a buddy. He made it so easy and took the stress out of buying a vehicle. He was amazing in the follow up too. As long as he is there we will not work with anyone else for future purchases. We are a hard working couple. The truck was a serious investment for us. Jacob treated us like millionaires. Thank you and bless you Jacob. Jay and Susan

Kept me informed on progress. Did a wonderful car wash my car was terribly dirty. Cogswell is my new dealer for Lincolns. Being new to Arkansas it's wonderful to find helpful and understanding people .

Last week we were travelling cross country in our Ford class A motor home when we lost our dash air conditioning. After several Ford dealers refused to help us, I spoke to Lisa Cook in the service department who told me to stop in the next morning at 8:00 am and they would try to help us. They took us right away, and after three hours of work, were unable to find a replacement expansion valve for us which was faulty. The part is not a Ford part, but they tried to cross the numbers to locate one for us. Bottom line is after evacuating and refilling our system with the proper amount of refrigerant, our ac is working better even without the new expansion valve. We were able to continue on our trip for the next six weeks with a tolerable ac system. Our sincere thanks to Lisa, tech Justin, and all who participated in trying to assist us. Cogswell Motors is first class when it comes to customer service!

Lisa and the team took good care of my issues. Appears to be a good job. Very pleased

Lisa in the service dept was wonderful. She heard me talking to another customer about my check engine light being on. She looked up my warranty and told me if the check engine code was what I think it is then the repair would be covered under my warranty. Even though the truck is 8 years old. I had no idea and it is a $1200 fix. She did this without me asking her. Very GREAT customer service !!!!!!

My car was totaled because a kid jumped a ditch and slammed my car into a building. Thanks to Dena and all the staff they made a bad situation go smoothly and I know how a very nice new car! Thank you!!!

My entire experience at Cogswell Motors was phenomenal. My salesman, Jacob Reddell, was awesome. He was patient, helpful, and honest with us throughout the entire car buying process. We are very satisfied and HIGHLY recommend doing business with Cogswell Motors. Great people!

My salesman Rickey Hewitt went above and beyond to help me find the right vehicle for me. He listened to what I asked for and provided me with options that were what I wanted. He was with me every step of the process and went out of his way to make sure I got a fair price for my trade in, and even helped me setup my ford pass app. I would recommend him as a dealer, and CMI as a car lot. I have no complaints.

My son is a student at ATU and we live in Texas. This is our second experience at Cogswell and we could not be more impressed. Both times they have been very kind, considerate, and very honest. My wife and I feel better knowing there are people like that out there looking out for our son when we are far away. They do excellent work, and on time. Thank you again to the team at Cogswell. Great job!

On 6 different occasions I had taken my 2015 Ford-150 XLT 4WD to Crain Ford located in Jacksonville, AR. Each time I received my truck back it made the same noise. After paying out almost $8000.00 and my truck not being fixed I decided to take my truck to Cogswell Ford located in Russellville, AR. Lisa listened to the recording of the noise and determined that it was the IWE system. A diagnostic test of the 4WD vacuum lines was performed and it failed. The check valve was replaced and the noise is gone. Thank you so very much for taking care of my truck; I appreciate Lisa and the technician who worked diligently to fix the issue. Outstanding customer service!! I will be back for all of my service needs.

Personal, professional and focused on task. Couldn't ask for more. New facilities are top of the line by the way. Congratulations on the improvements! Had to go back again because my phone had disconnected from my car and they were right there to help me again They reconnected my phone with a smile and no charge and I can't think of a better way to get and keep customers. Kudos to the service personnel again and, if it was me, I would give them a raise!!

Quick service. Provided updated information quickly.

Richard made the personal “building and buying” of my 2022 F350 truck easy and hassle free. He answered all my question and phone calls ( Lord knows there was plenty). I highly recommend them ..!

Rick was an excellent sales person and the whole experience was very good!

Sales staff really did their homework. They were easy to work with and had the inventory no one else had.

Staff was extremely friendly. Never felt pressured to buy anything I didn’t want or need. Derek was great to work with. I highly recommend them for a no-hassle shopping experience.

Stopped by Quick Lube at 6:50am today for an oil change and brake check. Rolled into the shop at 7:00 and out at 7:50. Quick and courteous service.

Thank you Cogswell Motors for your tremendous help! After abreakdown on I-40, the Cogswell Motors Team were crucial to the rescue of our stranded SUV. Big thumbs up for your effort! JJ Transportation, Jonesboro Public Schools

The car buying process at Cogswell Motors was the smoothest I have ever experienced. I would highly recommend you give this dealership a look if you’re in the market for a vehicle. They were above all honest and transparent. I also want to give a shout out to Deana Via, she helped me every step of the way from ordering to delivery. Ask for Deana you won’t be disappointed!

The Cogswell Ford service dept. did an excellent job servicing our Forest River RV with the Ford V10 engine. They were very accommodating with the pickup and drop off of the RV. We will be back for our next service.

The service advisor was very courteous and helpful and the service didn't take as long as I thought it might.

The Service department is great! They serviced my truck and rotated my tires and gave me a list of things that will need fixing in the near future. Great Customer Service!

The team there is great to deal with.

This is a great place to buy a vehicle! Even though we live 3 hours away, our salesman, Jacob made sure that everything went smoothly. There were no surprises in the price and we felt no pressure to buy. My wife and I are very pleased with our new Mazda CX-30. Thank you Cogswell Motors! 5 stars!

This place is amazing 🤩 Best service ever. So polite and accommodating. They went above and beyond. Highly recommend.

This place is great. I cant say enough nice things about buying a car from here. I went in to look around and found something I liked. I told them the payments I was shooting for and they took care of everything from there. All I had to do was sign the paperwork. Like I said earlier, I cannot say enough good things. They have nice cars, easy-to-talk-to sales staff, and they stand by their products. The next time I am in the market for a car, I will absolutely go back. I would also recommend Cogswell to anyone I know that is looking for a vehicle. Keith Criswell was the sales person who assisted me and he was outstanding.

Through no fault of Cogswell Motors, I had to wait about a year and a half to receive my 2022 Ford Bronco. Throughout that period, the Sales Manager David Roberts kept in contact with me to ensure I was up to date with the entire process, and was extremely transparent with ordering and pricing. Sitting down with the Finance department took about an hour, and the Salesman, Dalton Adams, took the time to ensure I was fully acquainted with my new vehicle when I was finally able to take delivery. Overall, other than the wait time caused by extremely high demand for new Broncos, I am completely satisfied by my experience with Cogswell. I highly recommend and commend their staff.

Travis Amos was my Service Advisor. He did a great job taking care of my repair needs. Travis kept me informed on the progress of my vehicle repair. He informed me about the need to replace my cabin air filter and ensured I was in agreement with the replacement and the additional expense. Randy Moore was my shuttle driver who provided me with transportation to and from my home, while my vehicle was in the shop. Randy was courteous and a safe driver. I appreciate both of these men.

Travis is a great service writer at Cogswell. It is a pleasure to work with him to get my RV work scheduled and completed. He keeps me informed as to what is going on in the process. Today the mechanic Justin had to ask me some questions on what I was experiencing with my brakes. I was very confronted by his desire to get it right and communicate to me what he found. All in all a good experience.

Very courteous and accommodating. They did a good job identifying and correcting the problem with my vehicle. I would highly recommend!

Very fast getting my vehicle fixed and back to me.

Very professional work, courteous and helpful.

Very quick and courteous service

We bought a used car from Cogswell motors this week and were incredibly happy with the service, the honesty, the above and beyond attitude and so much more! They worked with me on financing and also did extra cleanup on the interior of our used car. We got a free oil change and they filled the tank up with fuel before we signed papers. Steve was our salesman, he’s fantastic and Derek was our finance guy and he was super friendly and helpful. I would highly recommend this car dealership!

We have always loved using Cogswell! Our Expedition Max started having trouble! We took it in and they were able to diagnose and get it fixed 2 days ahead of schedule!! Took them less than 24 hours! So impressed!!!

We have bought 12 vehicles from Cogswell over the years. That should tell you something

We have only good things to say about Cogswell Motors. Our car buying experience was very pleasant, starting with our salesman, Dakota. He was very patient in answering all of our questions and gave us great service. Everyone that worked with us went out of their way to make it an exciting and pleasant process. We highly recommend them.

We just want to say a huge THANK YOU for being so good and kind to us, and for helping us with all of our vehicle needs! You truly go above and beyond! The Cogswell team is just the best! Jason and April Edwards

When I bought my car I dealt with Steve Gist as he is the only one I will deal with at Cogswell he treats me right makes sure that everything worked out and I was happy with my car. I highly recommend Cogswell motors used cars they take care of their customer as I am a repeat customer

When I called about my car needing service , they picked it up and then analyze the problem and gave me a call, and delivered it to me.

Without an appointment, I was out in one hour. Very friendly atmosphere.