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Dealership Reviews
for Cogswell Motors in Russellville, AR

How Are We Doing?

You can always expect world-class service and selection at Cogswell Motors. In fact, it’s our personal approach that continues to bring our customers back time and time again. But just what is it about Cogswell Motors that sets it apart from the competition? There is no one more qualified to answer that question than our customers! Here you will find reviews from Cogswell Motors customers, many of whom have been shopping with us for years. We invite you to look around and hope you will leave a review of your own once you have been to see us. Thank you in advance for taking the time to do so.

  • David Rasmusson
    Came in for a standard oil change and tire rotation. The remodeled facility is a nice upgrade and easy to navigate. Everything was as usual except that it took ~2 hours where it usually takes ~1 hour to complete. That said - I arrived at ~1045 and left at ~1245 so it was during the lunch hour.
    Google
  • Mark Hawkins
    Always helpful. My wife thought the batteries were dead in her Chrysler Pacifica because it wouldn't start. Cogswell is not a Chrysler dealer but said they would check batteries, which turned out to be fine. They didn't charge anything for the time they had it in the shop. Fantastic service, which I already knew about because they have always done the service on my truck.
    Google
  • Shaun Everest
    Customer service is not dead…. At least not at Cogswell motors, I purchased a used vehicle from them that had a few issues after the purchase, things that they couldn’t have predicted. I called them and spoke with my sales person Jacob and they arranged everything, when they were not obligated to do anything. I live an hour and a half from this dealer and they arranged pickup and repair no questions asked. They now have a customer for life. I will make the drive to Russellville for any all all of my ford purchases both vehicles and parts. Plus they offer tires 10 bucks above cost. Thank you for being an honest up front dealer.
    Google
  • alfred maxon
    Dakota our salesperson was very helpful and courteous. No one was pushy or standing on top of us making suggestions let us look at vehicles at our own pace. Made sure to get me the lowest payment available and ordered accessories for my vehicle. Overall would highly recommend Cogswell motors and ask for Dakota.
    Google
  • Tammie Young-Jensen
    Everything is great about Cogswell Motors the customer service and the repairs. I travel for my work and I would not purchase a vehicle anywhere else. I only use others shops or quick lanes when I can’t make it home to Cogswell. In my travels and experience with other locations I would say that Cogswell is the best and they treat us right.
    Google
  • Kathrine Jones
    Excellent customer service! While servicing my car they have dropped me off for other appts and picked me up after.. They even synced my phone to the car for me. Friendly, courteous, nice waiting area with TV, coffee and water.
    Google
  • Sandy Taylor
    Excellent customer service. Quick recall work and oil change. Lisa in the service department and our salesperson, Dalton Adams are top notch!
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  • Mike Taylor
    Excellent service, attention to detail! Really went above and beyond to provide best service possible Steve Gist is the most polite, and professional salesman we've ever dealt with 👍👍
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  • John Hale
    Faster than I expected. Service associate was courteous and precise, he kept me updated on the job's progress. Thank you all!
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  • Andrew Coffman
    Going in for an routine inspection, recall notice and AC fix, staff was friendly and courteous and got my rig right in and got it back going in no time. Lisa K. was my go to for everything and she kept me in the loop with my vehicles issues with phone calls and instant messages, even went the extra mile and helped me with my cars extended warranty which was much appreciated!
    Google
  • ShowTime
    Great people. Sales team guy Sage was great, he waited more than an hour after closing for me to drive there to look at vehicle?! Finance guy Mr. Medlock is the reason for 5 stars. It would be a pleasure to purchase vehicles here in the future. Thanks Cogswell!
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  • Jeff Elwell
    Had a very easy time finding a vehicle and working with Sage at Cogswell Motors. He was very responsive and very helpful throughout the process. They are also a great place to get service down. Fast, efficient and friendly.
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  • Jason Kilgore
    I recently bought my new car from Cogswell Motors and am so impressed with their level of service. My salesman, Ricky Hewitt, was the most pleasant and upbeat kind of fella that absolutely made the whole buying experience a great one. I am very pleased with my experience and will definitely be going back!!
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  • Kelly Hughes
    I was looking for something that would fit 6 people comfortably and tow a 9000lb camper. Of course the ford expedition is the only way to go to check all of those boxes. Unfortunately, there just isn't much on the market and to get the extra 2000lbs of towing, the heavy duty tow package had to be added. So I went online to the ford website and completely customized my expedition. Then, ordered from Jacob Reddell at Cogswell motors. I was expecting it to take about 4 months and it only took 2! Jacob checked all of the incentives and rebates and made sure I got the best deal, even on my custom order.
    Google
  • susan 9092
    Jacob / salesman worked with us. He was very helpful and not pushy. Like working with a buddy. He made it so easy and took the stress out of buying a vehicle. He was amazing in the follow up too. As long as he is there we will not work with anyone else for future purchases. We are a hard working couple. The truck was a serious investment for us. Jacob treated us like millionaires. Thank you and bless you Jacob. Jay and Susan
    Google
  • Sonja Bettendorf
    Kept me informed on progress. Did a wonderful car wash my car was terribly dirty. Cogswell is my new dealer for Lincolns. Being new to Arkansas it's wonderful to find helpful and understanding people .
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  • GEORGE BECKWITH
    Last week we were travelling cross country in our Ford class A motor home when we lost our dash air conditioning. After several Ford dealers refused to help us, I spoke to Lisa Cook in the service department who told me to stop in the next morning at 8:00 am and they would try to help us. They took us right away, and after three hours of work, were unable to find a replacement expansion valve for us which was faulty. The part is not a Ford part, but they tried to cross the numbers to locate one for us. Bottom line is after evacuating and refilling our system with the proper amount of refrigerant, our ac is working better even without the new expansion valve. We were able to continue on our trip for the next six weeks with a tolerable ac system. Our sincere thanks to Lisa, tech Justin, and all who participated in trying to assist us. Cogswell Motors is first class when it comes to customer service!
    Google
  • Bruce Tucker
    Lisa in the service dept was wonderful. She heard me talking to another customer about my check engine light being on. She looked up my warranty and told me if the check engine code was what I think it is then the repair would be covered under my warranty. Even though the truck is 8 years old. I had no idea and it is a $1200 fix. She did this without me asking her. Very GREAT customer service !!!!!!
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  • Caitlin Bell
    My entire experience at Cogswell Motors was phenomenal. My salesman, Jacob Reddell, was awesome. He was patient, helpful, and honest with us throughout the entire car buying process. We are very satisfied and HIGHLY recommend doing business with Cogswell Motors. Great people!
    Google
  • Jackey Broadstock
    My salesman Rickey Hewitt went above and beyond to help me find the right vehicle for me. He listened to what I asked for and provided me with options that were what I wanted. He was with me every step of the process and went out of his way to make sure I got a fair price for my trade in, and even helped me setup my ford pass app. I would recommend him as a dealer, and CMI as a car lot. I have no complaints.
    Google
  • William Miner
    My son is a student at ATU and we live in Texas. This is our second experience at Cogswell and we could not be more impressed. Both times they have been very kind, considerate, and very honest. My wife and I feel better knowing there are people like that out there looking out for our son when we are far away. They do excellent work, and on time. Thank you again to the team at Cogswell. Great job!
    Google
  • Mike Hendricks
    Personal, professional and focused on task. Couldn't ask for more. New facilities are top of the line by the way. Congratulations on the improvements! Had to go back again because my phone had disconnected from my car and they were right there to help me again They reconnected my phone with a smile and no charge and I can't think of a better way to get and keep customers. Kudos to the service personnel again and, if it was me, I would give them a raise!!
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  • g iberg
    Richard made the personal “building and buying” of my 2022 F350 truck easy and hassle free. He answered all my question and phone calls ( Lord knows there was plenty). I highly recommend them ..!
    Google
  • Josh Davis
    Staff was extremely friendly. Never felt pressured to buy anything I didn’t want or need. Derek was great to work with. I highly recommend them for a no-hassle shopping experience.
    Google
  • William Cobb
    The car buying process at Cogswell Motors was the smoothest I have ever experienced. I would highly recommend you give this dealership a look if you’re in the market for a vehicle. They were above all honest and transparent. I also want to give a shout out to Deana Via, she helped me every step of the way from ordering to delivery. Ask for Deana you won’t be disappointed!
    Google
  • Matthew Manning
    The Cogswell Ford service dept. did an excellent job servicing our Forest River RV with the Ford V10 engine. They were very accommodating with the pickup and drop off of the RV. We will be back for our next service.
    Google
  • Love Tractors Mark
    The Service department is great! They serviced my truck and rotated my tires and gave me a list of things that will need fixing in the near future. Great Customer Service!
    Google
  • Steve Miller
    This is a great place to buy a vehicle! Even though we live 3 hours away, our salesman, Jacob made sure that everything went smoothly. There were no surprises in the price and we felt no pressure to buy. My wife and I are very pleased with our new Mazda CX-30. Thank you Cogswell Motors! 5 stars!
    Google
  • Claudette
    This place is amazing 🤩 Best service ever. So polite and accommodating. They went above and beyond. Highly recommend.
    Google
  • Matt Mock
    This place is great. I cant say enough nice things about buying a car from here. I went in to look around and found something I liked. I told them the payments I was shooting for and they took care of everything from there. All I had to do was sign the paperwork. Like I said earlier, I cannot say enough good things. They have nice cars, easy-to-talk-to sales staff, and they stand by their products. The next time I am in the market for a car, I will absolutely go back. I would also recommend Cogswell to anyone I know that is looking for a vehicle. Keith Criswell was the sales person who assisted me and he was outstanding.
    Google
  • Jacob Fruechting
    Through no fault of Cogswell Motors, I had to wait about a year and a half to receive my 2022 Ford Bronco. Throughout that period, the Sales Manager David Roberts kept in contact with me to ensure I was up to date with the entire process, and was extremely transparent with ordering and pricing. Sitting down with the Finance department took about an hour, and the Salesman, Dalton Adams, took the time to ensure I was fully acquainted with my new vehicle when I was finally able to take delivery. Overall, other than the wait time caused by extremely high demand for new Broncos, I am completely satisfied by my experience with Cogswell. I highly recommend and commend their staff.
    Google
  • James Guhl
    Travis Amos was my Service Advisor. He did a great job taking care of my repair needs. Travis kept me informed on the progress of my vehicle repair. He informed me about the need to replace my cabin air filter and ensured I was in agreement with the replacement and the additional expense. Randy Moore was my shuttle driver who provided me with transportation to and from my home, while my vehicle was in the shop. Randy was courteous and a safe driver. I appreciate both of these men.
    Google
  • Morris Hale
    Travis is a great service writer at Cogswell. It is a pleasure to work with him to get my RV work scheduled and completed. He keeps me informed as to what is going on in the process. Today the mechanic Justin had to ask me some questions on what I was experiencing with my brakes. I was very confronted by his desire to get it right and communicate to me what he found. All in all a good experience.
    Google
  • Neil Greathouse
    We bought a used car from Cogswell motors this week and were incredibly happy with the service, the honesty, the above and beyond attitude and so much more! They worked with me on financing and also did extra cleanup on the interior of our used car. We got a free oil change and they filled the tank up with fuel before we signed papers. Steve was our salesman, he’s fantastic and Derek was our finance guy and he was super friendly and helpful. I would highly recommend this car dealership!
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  • Amber McDaniel
    We have always loved using Cogswell! Our Expedition Max started having trouble! We took it in and they were able to diagnose and get it fixed 2 days ahead of schedule!! Took them less than 24 hours! So impressed!!!
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  • April Edwards
    We just want to say a huge THANK YOU for being so good and kind to us, and for helping us with all of our vehicle needs! You truly go above and beyond! The Cogswell team is just the best! Jason and April Edwards
    Google
  • Debbie Jennen
    When I bought my car I dealt with Steve Gist as he is the only one I will deal with at Cogswell he treats me right makes sure that everything worked out and I was happy with my car. I highly recommend Cogswell motors used cars they take care of their customer as I am a repeat customer
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