Dealership Reviews
for Cogswell Motors in Russellville, AR

How Are We Doing?

You can always expect world-class service and selection at Cogswell Motors. In fact, it’s our personal approach that continues to bring our customers back time and time again. But just what is it about Cogswell Motors that sets it apart from the competition? There is no one more qualified to answer that question than our customers! Here you will find reviews from Cogswell Motors customers, many of whom have been shopping with us for years. We invite you to look around and hope you will leave a review of your own once you have been to see us. Thank you in advance for taking the time to do so.

  • Amber McDaniel
    We have always loved using Cogswell! Our Expedition Max started having trouble! We took it in and they were able to diagnose and get it fixed 2 days ahead of schedule!! Took them less than 24 hours! So impressed!!!
  • g iberg
    Richard made the personal “building and buying” of my 2022 F350 truck easy and hassle free. He answered all my question and phone calls ( Lord knows there was plenty). I highly recommend them ..!
  • Kathrine Jones
    Excellent customer service! While servicing my car they have dropped me off for other appts and picked me up after.. They even synced my phone to the car for me. Friendly, courteous, nice waiting area with TV, coffee and water.
  • ShowTime
    Great people. Sales team guy Sage was great, he waited more than an hour after closing for me to drive there to look at vehicle?! Finance guy Mr. Medlock is the reason for 5 stars. It would be a pleasure to purchase vehicles here in the future. Thanks Cogswell!
  • Neil Greathouse
    We bought a used car from Cogswell motors this week and were incredibly happy with the service, the honesty, the above and beyond attitude and so much more! They worked with me on financing and also did extra cleanup on the interior of our used car. We got a free oil change and they filled the tank up with fuel before we signed papers. Steve was our salesman, he’s fantastic and Derek was our finance guy and he was super friendly and helpful. I would highly recommend this car dealership!
  • Mike Taylor
    Excellent service, attention to detail! Really went above and beyond to provide best service possible Steve Gist is the most polite, and professional salesman we've ever dealt with 👍👍
  • Mike Hendricks
    Personal, professional and focused on task. Couldn't ask for more. New facilities are top of the line by the way. Congratulations on the improvements! Had to go back again because my phone had disconnected from my car and they were right there to help me again They reconnected my phone with a smile and no charge and I can't think of a better way to get and keep customers. Kudos to the service personnel again and, if it was me, I would give them a raise!!
  • David Rasmusson
    Came in for a standard oil change and tire rotation. The remodeled facility is a nice upgrade and easy to navigate. Everything was as usual except that it took ~2 hours where it usually takes ~1 hour to complete. That said - I arrived at ~1045 and left at ~1245 so it was during the lunch hour.
  • Mark Hawkins
    Always helpful. My wife thought the batteries were dead in her Chrysler Pacifica because it wouldn't start. Cogswell is not a Chrysler dealer but said they would check batteries, which turned out to be fine. They didn't charge anything for the time they had it in the shop. Fantastic service, which I already knew about because they have always done the service on my truck.
    Last week we were travelling cross country in our Ford class A motor home when we lost our dash air conditioning. After several Ford dealers refused to help us, I spoke to Lisa Cook in the service department who told me to stop in the next morning at 8:00 am and they would try to help us. They took us right away, and after three hours of work, were unable to find a replacement expansion valve for us which was faulty. The part is not a Ford part, but they tried to cross the numbers to locate one for us. Bottom line is after evacuating and refilling our system with the proper amount of refrigerant, our ac is working better even without the new expansion valve. We were able to continue on our trip for the next six weeks with a tolerable ac system. Our sincere thanks to Lisa, tech Justin, and all who participated in trying to assist us. Cogswell Motors is first class when it comes to customer service!
  • Kelly Hughes
    I was looking for something that would fit 6 people comfortably and tow a 9000lb camper. Of course the ford expedition is the only way to go to check all of those boxes. Unfortunately, there just isn't much on the market and to get the extra 2000lbs of towing, the heavy duty tow package had to be added. So I went online to the ford website and completely customized my expedition. Then, ordered from Jacob Reddell at Cogswell motors. I was expecting it to take about 4 months and it only took 2! Jacob checked all of the incentives and rebates and made sure I got the best deal, even on my custom order.
  • Love Tractors Mark
    The Service department is great! They serviced my truck and rotated my tires and gave me a list of things that will need fixing in the near future. Great Customer Service!